Donor Care Officer

ROLE
We are looking for a self-motivated and talented Donor Care Officer to take care of all individuals english-speaking donors, in India and abroad. In this position, you will be in charge of retaining our existing donors, reporting, prospecting new donors, defining and implementing communication strategies campaigns/policy to interact with your segment, with the main objective to raise necessary funds for the functioning of all TARA Programs.

OBJECTIVES
• Retain existing donors
• Report regularly to them and to line manager
• Prospect new donors
• Define (in coordination with the team) and implement the communication for your segment
• Organisation events for your segment

MAIN RESPONSIBILITIES
1. Donor care
• Be in regular contact with TARA’s individual donors. Answer their questions.
• Maintain data base and all relevant documentation
• Receive donations, financial and in-kind, issue receipt, acknowledge to donors
• Follow up on donors’ payments every month
• Organise visit of sponsored child. Handover individual gifts to children and acknowledge.
• In partnership with the Donor Care Officer working with French-speaking donors, maintain all year long news on the institutionalised children in the Donors space

2. Communication
• Content writing on TARA’s website and social medias. Create contents for the segment that appeals to sponsors and donors.
• Click convincing photographs of the children
• Design, launch and manage online fundraising campaigns
• Improve the possibilities for donors to contribute online
• Evaluate the success of previous fundraising actions

3. Organisation-related
• Represent the organisation at public events, with donors, philanthropists
• Attend regular internal meetings
• Ensure that all legal reporting requirements are satisfied

PROFILE REQUIRED
• 2-5-years experience in fundraising-related activities
• Strong knowledge of communication practices and techniques
• Excellent written and verbal communication skills in English
• Excellent organisational abilities
• Team player
• Strong interest in child protection matters and development sector
• Persistent, tenacious
• Photography skills are a plus
• Graphism skills are a plus

Localisation : India (New Delhi, head office in Navjeevan Vihar)
The position involves working occasionally on weekend-days, which will be compensated by extra leaves

Salary: to be defined according to profile

Permanent Contract
Position available immediately
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